While many factors go into determining whether one’s flying experience will be positive or negative, some airlines have a reputation for a standard of luxury simply not done with North American airlines.

The airline failed to provide wheelchair assistance to some passengers and damaged thousands of wheelchairs belonging to others, resulting in injuries.

American Airlines Group Inc. agreed to a $50 million civil penalty to resolve claims by the Biden administration that the carrier violated US rules protecting airline passengers with disabilities.

American Airlines is testing a new tool to stop passengers from boarding flights ahead of their assigned group.

CBS News Miami's Trish Christakis talks about the new tech that's being tested at some airports across the country and what passengers think about it.