Agents are working harder than ever but legacy systems work against them. The industry has moved toward digital transformation for years, yet many agencies still piece together daily operations with ...

Patches and updates won’t cut it in an increasingly competitive payments industry. Time to install modern computing power. While some financial institutions try to hang on to their legacy systems, the ...

An AI agent is a piece of software designed to automate work that would have normally been done by a subject-expert human. Nowhere are these AI agents more applicable than in the back office, a domain ...

I still remember the day my dad brought home a small card with holes in it. He said to me, a sixth grader at the time, “This is a punch card, and it holds a program that can do a month’s work of 15 ...

In an increasingly competitive banking industry, the focus is often on improving front office solutions: desktop and mobile banking applications. However, a critical, yet frequently overlooked aspect ...