Tough chats are manageable if you have clear steps to take. Experts share tools that they have used in their own lives.

In our personal lives, difficult conversations can feel especially daunting, because they’re usually with the people we care ...

A special thank you to the talented group of senior women leaders at Ornua, who recently invited me back to lead a second ...

Difficult conversations represent inevitable aspects of human relationships, yet most people receive little formal training in navigating these challenging interactions effectively. Whether addressing ...

Millions are spending time with family and loved ones this Thanksgiving, but more time together can also mean more tension. The latest PBS News/NPR/Marist poll shows that Americans are finding it ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...

Most people don’t relish the thought of difficult conversations and research from the Chartered Management Institute found that 57% of managers would do almost anything to avoid one[i]. According to ...

Many times, when a new client walks into my office, they’re avoiding something. Maybe it’s a tough conversation with a business partner, a challenging negotiation with a vendor, or that dreaded ...

Whether with family members or work colleagues, the ability to have a productive discussion when there is disagreement is increasingly challenging, especially when the discussion veers into politics.

All health care practitioners face patients and families in desperate situations who say, “We are hoping for a miracle.” Few providers have any formal training in responding to this common, difficult, ...

Most everyone dreads the difficult, challenging conversation. This includes conversations in which we have to deliver unpleasant news, discuss a delicate subject, or talk about something that needs to ...