We have found suppliers tend to fall in one of four primary categories, or Chambers. What is the SmartContact Continuum? An online market analysis tool developed to provide enterprise customers a ...

At the 2013 analyst meeting last week in Boston, Cisco offered tangible proof that PCCE has been a game-changing addition to the portfolio. After the 2012 Cisco Customer Collaboration analyst meeting, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organizations deliver ...

Add AI Intelligence to any CCaaS Platform like Amazon Connect, Genesys, Ring Central, Teams Phone and NICE CXone to automate workflows and real-time dashboards. By operating as an intelligent layer, ...

It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from ...

Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026  - Crescendo, the first AI-native contact center, today ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human? That depends on how high the bar’s set.

Cisco has announced it is simplifying the journey to the cloud for US federal, state and local governments by achieving Federal Risk and Authorisation Management Program (FedRAMP) moderate ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.