Business Wire

Kustomer’s 2024 AI and Customer Service Index Highlights Opportunity For Companies to Power Better Customer Experience By Combining AI and Human Agents

NEW YORK--(BUSINESS WIRE)--Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today ...
jdpower

Premium Vehicle Customer Service Satisfaction Significantly Improves, JD Power Finds

SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the JD Power 2023 China Customer Service ...
Business Wire

EV Service Jolts J.D. Power CSI Study Results, Resulting in First Satisfaction Decline in Nearly 30 Years

TROY, Mich.--(BUSINESS WIRE)--The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...
jdpower

Service Quality Continues to be Most Important Factor to Achieve Vehicle Owner Satisfaction in Mexico, JD Power Finds

MEXICO CITY: 7 Sept. 2023 — New-vehicle owners are very satisfied with the level of service franchised automotive dealers are delivering in Mexico, according to the JD Power 2023 Mexico Customer ...
Inside EVs

EV Owners Are Less Satisfied With The Service Experience Than Owners Of ICE Cars: Study

The J.D. Power 2023 U.S. Customer Service Index (CSI) Study reveals that electric vehicle drivers are less satisfied than internal combustion engine vehicle owners when it comes to the service ...