Good customer service means being patient, polite and professional, yet in the age of resale apps, shoppers have found ...

This as-told-to essay is based on a transcribed conversation with Danielle Mass, a 25-year-old founder from London, about starting a Depop shop. It has been edited for length and clarity.

Depop is a popular online secondhand clothing and accessories marketplace. The Depop Student Ambassador Program started at universities in California but came to IU in fall 2024. Students have the ...