Chetan Dube is Founder and CEO of Amelia. Prior to Amelia, Chetan served as an assistant professor at New York University. Businesses today flourish or falter on customer service, and the pandemic ...

That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one where she wouldn’t have to think, just follow the script, hit the metrics, go home. I understood and ...

Artificial intelligence (or AI) has been a big topic in the news lately, with the rising popularity of AI software like ChatGPT and Midjourney. AI also has many industrial and commercial applications.

Artificial Intelligence is transforming the customer service workforce with the delivery of 24/7 customer care and heightened customer engagement. According to a recent State of AI in Customer Service ...

Every fleet strives to achieve two things when it comes to engines. The first is to maintain efficiency in order to reduce operating and service costs. The other is to ensure the longest possible ...

OAK BROOK, Ill.--(BUSINESS WIRE)--To expand the network of service providers that can implement energy-efficiency improvements to help families and businesses save money and energy, ComEd today ...