I don’t love talking with strangers. I’m an introvert at heart, and making an effort to engage in social interaction often drains my energy. But still, I do it. Not because I feel like I have to, but ...

Striking up a conversation—especially with a stranger—is a lot like adding kindling to a fire pit and hoping it ignites. Choose the wrong starter, and the flame will fizzle out. But when you get it ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...