The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.

Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

Healthcare.gov, the government health insurance marketplace website, launched in October 2013 only to buckle under the weight of just 2,000 simultaneous users. As ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Governments everywhere are trying to drive efficiency while providing better service to citizens. For most, this means looking to technology to grow and optimize their digital reach toward ...

Get the latest federal technology news delivered to your inbox. Satisfaction with federal government services is at a seven-year high, according to a new government-focused study released by the ...

Digital services can enhance government efficiency, improve service delivery, and create new opportunities for innovation. A key focus of the World Bank is advancing digital public infrastructure (DPI ...

The government is pushing the idea of using more digital tools and artificial intelligence (AI) to improve the efficiency of the public sector. The new digital strategy for public services involves ...

The government will be launching a new app, allowing citizens to use government services on their mobile phones. The Gov.uk app will include several services, including applying for childcare or ...