This hotel habit is frustrating for hardworking staff, and it's one you may have been guilty of without even realizing it.

This action that intuitively seems thoughtful and considerate for hotel staff is actually a big pain in their necks. Luckily, ...

We’ve all been there – standing in our hotel room wondering how much (and how often) to tip housekeeping. For many travelers, the unspoken rules around tipping the housekeeping staff at U.S. hotels ...

Whether out of necessity due to staffing shortages, out of respect for social distancing or perhaps just to save money, one of the primary amenities that sets a hotel apart from your home — daily ...

Hilton discontinued daily housekeeping this week, part of a wider trend in hospitality. It's one of several things that customer-facing businesses are realizing they don't need anymore. The economy of ...

With up to 17 rooms to clean each shift, Fatima Amahmoud's job at the Moxy hotel in downtown Boston sometimes feels impossible. There was the time she found three days worth of blond dog fur clinging ...

Being a hotel housekeeper is hard work. The job can involve long hours and intense physical exertion. Cleaning rooms in a timely manner demands an attention to detail and an ability to work under ...

The opt-in housekeeping policy took off last year as hotels pushed out updated health and safety strategies. Experts say the absence of daily housekeeping will likely be a permanent change at some ...

Housekeepers are battling hotel owners’ efforts to eliminate daily room cleaning, a longtime staple of the American hospitality experience. Many hotels, after suspending housekeeping at the start of ...

Cristina Velasquez has cleaned up almost every imaginable mess during her 21 years as a hotel housekeeper, but the scene awaiting her when she opened the door to a room at the Hilton Garden Inn in ...

Moving swiftly, Felicitas pinched the pillows in half with her forearm so they slid smoothly into the pillowcase. She flung the double-sized mattress up as if it didn’t weigh over 50 pounds and tucked ...

When guests arrive at the Kennebunkport Captains Collection, a quartet of historical mansions in Maine, the front desk staff will provide several details about the accommodations: on-site parking, the ...