Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

NEW YORK — Hilton and Hyatt are among the U.S. hotel brands that are saying goodbye to traditional, formal reception desks to make room for individual, pod-style desks that hotel executives said offer ...

A video showing a hotel worker's hilariously dramatic attempt to avoid having to greet a guest has gone viral on TikTok. The video was shared by @slaywithbitsy and has had 5.4 million views since it ...

Reception staff are the front-line employees in the hotel industry, providing the first point of contact for guests and offer 24/7 assistance. This means that they often encounter the best and worst ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...