Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...

Alongside the HomePod mini, Apple introduced a new Intercom feature that's designed to let Apple device owners communicate with one another throughout the home, sending messages to specific rooms, ...

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

Apple’s new Intercom feature lets you use HomePods to send short audio messages to almost anyone with an Apple device. While Apple showcased Intercom when unveiling the upcoming HomePod mini smart ...

Since Amazon first enabled voice calling and messaging between its Echo-branded smart speakers, it's also added various ways Alexa users can communicate with one another using their Echo speakers, be ...

One of the best ways to improve efficiency in a small office environment is to reduce the amount of time spent traveling between departments. An intercom system that connects the front desk to a back ...

Ring has updated its Intercom Audio and Video with new features, including Quick Replies, video previews and snapshots. The new Ring Intercom features are available in the UK for users with a Ring ...