Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Facebook and Google are the web’s biggest advertising powerhouses. But Spotify has ambitions to rival them. And it has all the data it needs to do just that. Each day hundreds of millions of people ...

Researchers have learned plenty about misinformation and how it spreads. But they’re still struggling to figure out how to stop it. Ruth Quint volunteers as the webmaster for the League of Women ...

The twinge begins in the afternoon: toes. At my desk, toes, itching. Toes, toes, toes. I don’t normally think about my toes. But as I commute home in a crowded subway car, my feet are burning, and I ...

Jeff Bezos has a hidden weapon: your data. While Amazon’s retail empire is built on a complex web of infrastructure and murky working practices, its selling success is based on an intricate knowledge ...