When a non-tech expert encounters a tech-related issue of any kind, their first instinct may be to submit a ticket, DM the head of IT or pick up the phone. But regularly having to engage in ...

Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

Ever feel like your apps are trying a little too hard to be helpful? Maybe they’re suggesting cringy replies, summarizing things you actually wanted to read, or just getting way too pushy. Let’s dive ...