Security is always only as strong as the weakest link. For many years, IT security managers have realized that, more often than not, the weakest link is human. Be it the end user who inadvertently ...

In this week's edition of The Protocol Newsletter, we're looking at how FIFA is using the Avalanche blockchain to test out a ...

Good online ticketing UX prioritizes transparency and ease of use, but for the World Cup, users have complained the system is ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

A new approach to transport ticketing offers a step towards an integrated, transparent system that works efficiently for both ticket providers and passengers across all modes of transport. A new ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Indian Railways is set to make a major overhaul of its reservation system. Starting in August, the train ticket booking ...

This is the third in a series of articles on system administrator fundamentals where I focus on some lessons I've learned through the years that might be obvious to longtime sysadmins, but news to ...