Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.

Washington State Residents Pressed 2 for Spanish. The Bot Spoke Spanish-Accented English Instead

It looks like a user error with the Amazon Polly text-to-speech system is to blame.
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WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

Your estimated wait time is less than TRES minutes.' Listen to WA State DOL's hilarious fail in Spanglish on the customer service line.

‘This is actually crazy’: Callers to Washington hotline shocked when pressing 2 for Spanish

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Press 2 for Spanish... accent? Callers to Washington state hotline get an AI surprise

An AI glitch went unchecked for nearly a year after Maya Edwards' husband dialed the Washington Department of Licensing and ...

Couple asks Washington Department of Licensing for Spanish speaker -- and gets a recording in a Spanish accent instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in ...

Couple asks WA agency for Spanish, gets English recording in Spanish accent

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. But when they selected the Spanish self-service option, the first ...
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Callers to Washington state hotline press 2 for Spanish, get accented AI English instead

For months, callers to the Washington state Department of Licensing who requested automated service in Spanish instead heard an artificial-intelligence voice speaking English in a strong Spanish ...