Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

What if your workforce strategy were the reason your business fell behind — or surged ahead? In an era where skills become obsolete faster than ever, companies that align talent strategy with business ...

A recent survey by the American College of Healthcare Executives revealed that workforce issues topped hospital CEOs’ concerns for the second year. The ongoing challenge of staff shortages, nurse ...

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...

The company’s flagship HCM platforms evaluated and recognized for WFM innovationPaychex recognized by NelsonHall for the company’s ability to deliver immediate benefit and meet future needs of clients ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

An organization's contact center can make or break its customer relationships. However, the COVID-19 pandemic increased call volumes and staffing shortages in many contact centers, which hurt their ...

Financial pressures, the provider shortage, and disproportionately high labor costs are making it harder than ever for healthcare organizations to develop sustainable medium- and long-range staffing ...

TeamBuilder, the predictive scheduling and operational intelligence platform purpose-built for ambulatory care, announced that Sanford Health has selected TeamBuilder to modernize workforce planning ...

DALLAS--(BUSINESS WIRE)--Prolucent ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, is pleased to announce the appointment of two new hires to ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...