BPO Horatio has expanded its operations in the Dominican Republic by adding 600 more seats to its new facility in Santo ...

Oracle is poised to launch a new cloud region in Nuevo León, Mexico, aiming to expand its share of the cloud market dominated by Amazon and Microsoft.

Nearshore outsourcing firms, whether BPOs or SaaS, are willing to let their clients get away with too much for the sake of a ...

We recommend eight documentaries that provide deep insights into what's really going on in Latin America and the Caribbean ...

Originally founded as Pinoy Partners Incorporated Limited in 2011 in the Philippines, PEAK Outsourcing expanded its ...

Guyana didn't work out as itel CX expected. The company stated that its business in the country did not meet expectations, ...

Mercado Libre has secured $250 million from JPMorgan, with plans to launch a full-scale commercial banking service.

The revenue of Ibex in the nearshore shrunk 7.8% over the past year as its US clients mull over a complicated macro landscape ...

Teknowledge has opened a delivery center in San Salvador, with plans to invest $20 million and create 200 jobs by year’s end.

How does traffic in some of Latin America's top and most congested cities compare to that of major US locations?

Everise has acquired the healthcare division of Continuum Global Solutions (CGS), a portfolio firm of US equity firm Skyview ...

Criminals continue to tarnish the reputation of the Philippines' BPO industry, with police shutting down another scam ring ...