From 1 October 2024, employers must pass on all tips to their workers. Check what the new Tipping Act means for you.

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking. This constitutes a ’significant change' for the ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

You’ll probably be entitled to rest breaks during your working day, as well as daily and weekly rest breaks. Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic ...

Drop-in at Sittingbourne on Mondays 10am-12pm, Sheppey on Tuesdays 10am-12pm, and Faversham on Wednesdays and Fridays 10am-12pm. Adviceline and online contact form ...

Clients can come into centre/phone/email or webchat for an initial assessment. If client needs further support they will be offered an appointment either F2F, telephone or video.

Our switchboard operators do not provide advice. There is no facility to leave a voicemail when the switchboard is closed. Our walk-in advice service is 9am-4pm Mondays, Tuesdays & Thursdays. We close ...

If you are unable to get through via telephone please leave a voicemail with your contact details (Full Name, Address and Phone Number) or via a web enquiry form on our website and an assessor will ...

We are now open, come in and see us where a friendly receptionist is on hand to help book you an appointment to see one of our experienced advisors.

There is no drop-in service available, clients are seen only by appointment. All advice is given initially by telephone. Local Adviceline number is 0808 250 5704. Limited parking for disabled clients.