I know that many of you have big AI or innovation goals for 2025. But the way I see it, if your contact center platform offers this capability, turn it the heck on and get that money. And don’t stop ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Bending Spoons, providers of a suite of digital technology products including Evernote, Issuu, Meetup, Remini, StreamYard, Splice, and WeTransfer, will acquire Brightcove, a streaming technology ...

LinkedIn has launched Lead IQ and enhanced Account IQ capabilities in its latest Sales Navigator release. Lead IQ summarizes LinkedIn data around prospects' experience, achievements, interests, ...

Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report. But for now, only one-third of ...

When the internet came into being a few decades ago, content management systems enabled businesses to create, organize, and publish content for it. The main focus was on creating basic, static web ...

Imagine that a recent call from a disgruntled client has made it all too apparent that there is a disconnect, or lack of alignment, between departments when it comes to CRM. According to the client, ...

Online fashion retailer Princess Polly is seeing a 66 percent increase in e-commerce sales from petite-sized shoppers and a 61 percent increase from tall shoppers when they click on personalized ...

Bloomreach, an e-commerce personalization platform provider, has added merchandising features to Bloomreach Discovery. The new features offer more control over what customers see and more ...

InMoment today launched AI Journey Insights to help companies understand and optimize their customer journeys, bridging the gap between channel-based and journey-based customer insights. AI Journey ...

Push notification technology, first introduced by Apple in June 2009 alongside its iOS 3.0 iPhone operating system, have steadily become more important to company marketing strategies. Push ...

Mediaocean, an omnichannel advertising company, is acquiring Innovid, an advertising software provider, for about $525 million. As part of the deal, Innovid will merge with Flashtalking to create an ...