Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Police say Stanley Kelley, 61, pulled a knife from his belt during an altercation with another shopper in the customer ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...