Offering customers more than just the product or service they buy, such as free support or training, lets you add value to your product or service a customer might not be able to get elsewhere. The ...

There’s much ado these days about high-performing organizations — the Apples, Starbucks and Amazons of the world — and what enables them to shine. And while there’s no standard definition of ...

In health care, the term "excellence" often surfaces in mission statements and promotional materials—but what does it genuinely mean? In a sector where human lives, dignity and trust are at stake, the ...

Despite the increasing focus on the concept of “value” in healthcare, there is lack of consensus on a definition of value. While patient-centricity has been a steady refrain in healthcare, we question ...

1. The Purpose of This Study -- 2. Overview of the Inquiry -- 3. Modes of Attending -- 4. The Instruments of Appraisal -- 5. Human Appraisives and General Appraisives -- 6. Definition and the ...

The following is a guest piece written by David MacDonald, executive vice president and head of the Retail & Commerce Experience practice at Razorfish. Opinion’s are the author’s own. With the holiday ...