Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Is your job dragging you down? Or, are you content with your job, but wish that it was more rewarding? What can you do to make your job and your work life better? What does it mean to flourish in the ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. The fall shopping season is upon ...

Customer reviews and star ratings are synonymous with Amazon, serving as a quick guide to product quality and customer satisfaction and helping shoppers make more confident purchasing decisions. Here ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

The U.S. Supreme Court on June 5 made it easier for workers to file so-called "reverse discrimination" lawsuits after siding with Ohio worker Marlean Ames who claimed she didn't get a job and was ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Employers look for specific skills that can make your resume stand out. This guide will help you identify good work skills for resume and show you how to present them effectively to capture employers’ ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...