Most startups measure success through top-line revenue growth. But beneath vanity metrics often lurks a hidden threat: sales ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The Ninth Circuit joins its sister circuits and affirms a “bright-line” FINRA definition of “customer.” Investors must have direct transactional relationship with member firm or associated person in ...

I fly a great deal. That isn’t bragging, as anyone who has ever traveled in a post-9/11, post-COVID world knows that air travel isn’t quite the pleasure cruise it once was. That being said, there was ...

In one of Robert F. Kennedy Jr.’s first moves as secretary of the US Department of Health and Human Services, the agency released guidance Wednesday for the US government, external partners and the ...

There was a time when Tesla was the golden child of the automotive world, the Silicon Valley disruptor sent to break the backs of Detroit’s bloated giants. It was the car of the future, a rolling ...

Customer loyalty is essential to achieve success in the banking sector. This research aims to present an overview of the role of customer loyalty and investigate the factors that affect the loyalty of ...

COVID-19 vaccination has been the subject of immense scrutiny and misinformation since the vaccines were first administered in the U.S. nearly four years ago. In the first year alone, it is estimated ...

It’s important that everyone is clear on the definition of customer experience. There are so many incorrect uses of the term and misconceptions about the concept itself that create confusion and ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is customer engagement? A Google search will provide ...

I still remember the day that Simon Grieve walked into the Grunion Gazette office 25 years ago. A gentle giant of a man, he had to duck to get through the door of the upstairs executive office. His ...