The City of Fishers is inviting residents aged 18 and older to participate in the 2026 Fishers Community Survey, which is ...

A $950 million deal to sell more than 100 JCPenney locations to a private equity firm fell apart at the last minute. Onyx Partners, a Boston-based investment firm, was set to acquire 119 JCPenney ...

A deal to sell more than 100 JCPenney stores is likely not going forward. A regulatory form filed on Monday, Dec. 22, from the trust that had been charged with selling the assets confirmed the ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

A woman named Chloe showed TikTok viewers how her brow wax and tint at a JCPenney location went sideways in a hurry. TikTok/@fake_chloe_mooney The text overlay on Chloe’s video reads, “She left hair ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

NEW YORK, Dec. 01, 2025 (GLOBE NEWSWIRE) -- Ramsey Theory Group (RTG), a research-driven firm specializing in cybersecurity, applied mathematics, software engineering, and artificial intelligence, ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority in 2026 — a notable shift from last year, when CX didn’t even crack the top ...

The Department of Operational Support would like to receive your feedback on the cafe and catering services being offered at United Nations Headquarters. Please note that five café locations are ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...

Chick-fil-A, headquartered in Atlanta, has once again ranked No. 1 in customer satisfaction for drive-thru service, according to a recent national survey. The annual study by Intouch Insight, a firm ...