The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Mitel CX is aimed at medium-to-large contact centers, including: Current MiCC business customers who want to add modern AI and digital capabilities Existing Mitel UC customers (MiVoice Business, ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

For AWS, as for all the CCaaS solution providers, the existing Avaya on premises installed base has provided a steady stream of new logo customers. As AWS began offering Amazon Connect to existing ...