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The FCC just announced new rules that could change everything for offshore call centers. Chairman Brendan Carr is pushing to cap overseas call volume, require American Standard English proficiency, and give every customer the right to transfer to a US based agent. This only applies to telecom right now but the FCC called it a blueprint for other industries. The vote is March 26th. If you work in a BPO that handles calls for any US carrier you need to understand what is coming. #callcenter #phili
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